Privacy policy

Litten Tree Antiques is committed to protecting your privacy. We value the privacy and security of our clients' data—both trade and retail—and take this responsibility very seriously. This policy outlines how we collect, use, and protect your information, how you can limit its use, and the measures we have in place to safeguard your privacy.

THE INFORMATION WE COLLECT

When you become a Litten Tree Antiques client—whether as a trade or retail customer—we may collect the following information:

-Personal Details: Your name, postal address, email address, and telephone number.

- Delivery Details: Your delivery address, when required.

-Payment Information*: Credit or debit card details if you choose to pay using that method.

- *Preferences and Interests**: Information regarding your preferences and interests related to our products and services.

We only collect and use information where we have lawful grounds and legitimate business reasons for doing so. We will not request more information than is necessary.

HOW WE COLLECT THIS INFORMATION

We may collect information through the following means:

- In person

- Over the telephone

- By email

- Via our website (see information on cookies below)

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HOW WE USE THIS INFORMATION

We are transparent about how we use your information. It is primarily collected for the following purposes:

- Communication**: To communicate with you and fulfill our obligations to you.

- Account Management: To issue invoices, statements, and other necessary account communications.

- Updates and Marketing: To inform you of new products, services, events, or changes to our offerings that may interest you.

If you prefer not to receive marketing communications, please email us at **info@littentreeantiques.com**.

We train our staff to ensure they understand and adhere to their privacy obligations. We do not voluntarily share your personal information with anyone outside our company, except in the following circumstances:

- If required by a valid court order.

- If requested by regulatory authorities or agencies conducting anti-money laundering or fraud prevention activities.

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OUR WEBSITE AND COOKIES

Our website is hosted on Shopify. When you visit www.littentreeantiques.com, we may store small data files known as “cookies” on your computer or device. Cookies help improve your experience by storing and tracking specific information about your interactions with our site.

How We Use Cookies:

- To save your details, so you do not need to re-enter them every time you visit.

- To track website usage and improve our content and services.

Cookies are unique to the server that creates them and cannot track your activity across other websites. Credit card details and passwords are not stored in cookies.

Managing Cookies:

You can block or delete cookies on your device, but certain parts of our website may not function correctly without them.

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HOW WE PROTECT YOUR INFORMATION

While the internet is not a completely secure medium, we implement best practices and robust security measures to safeguard your information:

- Access Controls: Customer account information is restricted to authorized personnel.

- Login Security: Full login and password controls are in place for our systems.

- Confidentiality Agreements: All employees sign a confidentiality clause as part of their contract.

- Payment Security: We employ best practices to protect debit and credit card information.

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UPDATING YOUR DETAILS

If any of your details change (e.g., your address), please notify us by emailing *info@littentreeantiques.com so we can update our records accordingly.

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YOUR CONSENT

By providing your information, you consent to its use in accordance with this privacy policy. Any changes to this policy will be posted on this page, with a notification on our website. Continued use of our services signifies your agreement to these changes.

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CONTACTING LITTEN TREE ANTIQUES

We welcome your feedback regarding our website and privacy policy. If you have any questions or comments, please contact us via email at **info@littentreeantiques.com**.